Privacy Policy

Last Updated: 5 June 2026

Introduction

The Look by Louise ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make an enquiry, book a consultation or treatment, purchase products, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

The Look by Louise

Email: enquiries@thelookbylouise.co.uk

Website: www.thelookbylouise.co.uk

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

Information We Collect

We may collect and process the following personal information:

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Date of birth (where relevant)

  • Medical information relevant to treatments

  • Consultation records

  • Photographs taken before and after treatments (with consent)

  • Any information provided through contact forms or enquiries

Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage data

  • Cookie information

How We Use Your Information

We use your personal information to:

  • Respond to enquiries

  • Manage bookings and appointments

  • Provide treatments and services

  • Maintain treatment records

  • Process payments

  • Send appointment reminders

  • Improve our website and services

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have consented

Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

  • Performance of a contract (to provide services you request)

  • Legal obligations

  • Legitimate interests (such as improving our services and responding to enquiries)

  • Consent (for marketing communications, photographs, and certain health information where required)

You may withdraw your consent at any time.

Medical Information

For aesthetics treatments, we may collect health-related information to assess your suitability for treatment and ensure your safety.

This information is treated as confidential and stored securely.

Marketing

We may send marketing emails, promotions, or updates where you have given consent.

You can unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Payment processing providers

  • Website hosting providers

  • Appointment booking systems

  • Professional advisers

  • Regulators, insurers, or legal authorities where required by law

All third-party providers are required to protect your information and only process it in accordance with applicable laws.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, insurance, and professional requirements.

Treatment records may be retained for up to 7 years after your last treatment, or longer where legally required.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request transfer of your data

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us.

Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

You can control cookies through your browser settings.

For more information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to:

Information Commissioner's Office

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.